For Training

There is nothing new to teach clinic staff — no new button, screen, or setting. This fix is invisible to end users by design: it prevents a failure they would otherwise have had to notice and report.

If it comes up in a training session

If a trainee asks "what happens if a new patient messages us twice really fast, before we've ever talked to them?" — you can now say, accurately: both messages will appear in the same conversation thread in the Conversations tab of the WhatsApp Bot module (/whatsapp), and the bot will reply normally to at least the one that establishes the conversation.

Where to actually show the screen

Use this as an opportunity to walk through the real Conversations tab, since trainees will use it daily regardless of this fix:

• Location: Dashboard sidebar → WhatsApp Bot → Conversations tab.
• What's there: a searchable, filterable list of every WhatsApp thread,

each showing the last message and activity time, with a chat panel on selection.

• Settings tab (same module): where the clinic's WhatsApp Business number

and bot configuration live — worth a mention if trainees ask "where do I connect our WhatsApp number," but unrelated to this specific fix.

No new training material is needed beyond noting, in passing, that message delivery for brand-new contacts is more robust than before.