For Training

What to teach

This is not a new workflow to train on — "Logout All Users" already exists and the steps to use it don't change. What's worth mentioning in a security or admin-training session is what it now guarantees, so owners understand the tool's full effect.

Step-by-step (for an owner/admin audience)

1. Go to Settings → Account → Security tab (web) or **More → Logout All

Users** (mobile app).

1. Click Logout All Users.
2. Confirm in the popover that appears — this is intentionally a two-step

action because it's irreversible and affects every staff member at once.

1. Explain what happens: every staff session ends immediately (nobody stays

logged in anywhere), and — once this fix ships — every staff device also stops receiving push notifications from the clinic until they log back in.

Talking points

• This is the tool to reach for on staff offboarding, a **lost or stolen

device, or suspected account compromise** — anything where "everyone, everywhere, right now" is the requirement.

• It affects the whole clinic (company), not one user. For signing out a

single person's device, use that person's own logout instead — no need to log out the entire clinic for one device.

• After clicking it, the owner themself is also logged out and redirected to

the login screen — that's expected, not a bug.

Common misunderstanding to head off

Staff sometimes assume that being logged out means "the app goes silent" automatically. Before this fix, that assumption was wrong — a phone could sit logged-out and still receive notifications. Trainers should note this was a known gap that's being closed, so if anyone remembers seeing that behavior, it's expected to no longer happen once this ships.